Some extracts of good books.
– MBWA (Management By Walking Around) : in a few words managers must go and visit the gemba (*).
– More facts, fewer concepts. Go to the field, look and listen.
– Experimentations and not only analysis.
– Empowerment comes with autononomy.
– Collaboration is fueled by recognition.
– The manager does not have the solution. Those who do have the solution.
– Nothing is definitively stable. Nothing is built for eternity and constant revisions are needed on the ways things are done.
– Leverage all contributions (An idea management platform could be useful).
– Force of conviction is more efficient when accompagned by humility : no arrogance – respect for the people.
– Learn from yours colleagues … and do not forget your sensei.
– Efficience of communication is not depending first on tools but on behavior and culture.
– Honesty and truthfulness are requested for collaboration.
– Visual management for stimulating collaboration (http://blog.brodzinski.com/2011/10/visual-management.html) . A very old technic !
– Team efficiency over formal ressource management.
– Use creativity methods.
And a kind reminder of some basic principles :
– Be complete but remain synthetic (Using mind mapping [heuristic cards] can help you).
– A fool with a tool is still a fool.
– Phone or face to face is sometimes better than email.
– “Stretch” … no stress. Push your team members beyond their zone of comfort … but without pushing them in the red zone.
– Confidence can not exclude control (at the right level).
– In case of conflict … maybe the paradoxal approach – Also useful for innovation ;-).
(*) “Gemba” est un mot japonais qui signifie “là où se trouve la réalité”. C’est l’endroit où la valeur ajoutée est créée, l’endroit où apparaissent les problèmes, là où …